Accept inquires via various ways like e-mail, fax, and telephone.
Provide service on the phone at Customer Service Team
Take immediate actions over the phone and make a reservation for site visit
Visit a site
Handle within 48 hours after acceptance
Find causes and take measures
Handle causes and report the result
Establish DB of customer service
Prevent reoccurrence of the same problem in the way of establishing follow-up management DB including information on site name, causes, measures, and results.
What is the difference between COAD and other automatic door company?
COAD products are all waterproof. For making almost perfect waterproof procucts, we buried the open switch on the frame to avoid the sensor’s weakness for humidity and invisible bolts were even coated.
Nevertheless, we can offer competative price compare to others by mold Standardization and mass production.
And wind pressure has increased by minimizing the seat breakaway due to wind lock device, whereas it was significantly mitigate noise.
Other company to pay more expenses for option but we can offer you no extra charge applies with wind lock to all products
To improve the sealing, the angle of the brush with a maximum impurity influx blocked.
Is it possible to repair the amtomatic door of other company?
Yes, it is possible.
COAD technology center is organized with know-how experts and professional technicians on site. So we can repair other company’s automatic doors.
Due to predict for the expected costs and a secondary failure, we do consulting for that site.
Please get counseling from the customer serice center.
How much speed of automatic door ?
In case of the speed door is applied to 1.5m / s ~ 3m / s in the field, If the overhead door is average 0.2m / s ~ 0.5m / s is possible.
Two cases to be made effective moving line in site, we will set up to meet your needs.
How much automatic doors life?
Speed door service life is about 10 years except consumables (sensors, etc.)
How about delivery lead time?
We are doing installation within 30-day from measuring visit and contract date.
After receiving the order from customers we do process and complies with the prescribed deadlines, except for specific sites and requests from customers.
24 hours on weekdays on Saturdays
Service acceptance/product counseling
Weekdays 09:00 ~ 18:00, Saturdays 09:00 ~ 13:00
Service Center Location Inquiry/Customer Service Room